Rental policies

Online Mastercard/ Visa payments

• Online payments to be made 24 or 48 hours before event date to allow receipt process time.

• Bookings cancelled after online payments have been processed will result in 50% non-refundable fee

• Receipt copy for successful payments will be submitted via e-mail

Cash payments

• No deposit required for cash payments

• Cash payments to be made at time of delivery

• Partial payments not accepted, all payments to be made in full.

Delivery and Set up Service

• CBS Audio Visual Rentals is a mobile AV company. No personal pick up options.

• Accurate venue address details must be submitted. Redirecting delivery due to wrong details submitted will result in additional $20 delivery fee.

• Set up will be done only in the presence of a representative

• Delivery or pick up appointment changes must be communicated at least 3 hours before start of end of of event

• Bookings outside 65 km range will result in additional $20 delivery fee including pick up